More Information

Caring for you

In order to provide you with the highest standard of care we regularly assess your caring needs, and tailor a Care Plan to your own individual requirements.

We consult with you at every stage of the Care Plan, and we will adapt our Care Plan to suit your changing needs.

Pricing Strategy

Cost of Care is carefully measured by Core - Care Time and is assest monthly to individual needs.

Privacy & Dignity

The person-centred care will support your rights to dignity and respect and will recognise your right to privacy in your own room; and as is customary Staff will knock and seek permission before entering.

Any information of a personal nature passed on to Staff will be confidential and treated as such.

The gifting of money to Staff is forbidden.

Our Aims and Objectives

It is our aim to provide you with the very highest standard of care, understanding of your needs and security to enable you to live life with dignity, respect and, wherever possible, the greatest degree of independence in the warm atmosphere of our Home.

We are regulated by the Care Quality Commission and are registered for 27 residents of either sex, aged 65 and over (unless there are exceptional circumstances), including dementia sufferers.

Recommendations

July 2016

"Many thanks for all your help and attention over 3 weeks of my stay. You have all been so kind and it is greatly appreciated."

Betty

October 2015

"My recall to Poltair came as a total bolt out of the blue. I did not give me a chance to say good bye and more importantly thank you to all at Chypons for making my stay so pleasant. I wish to say thank you to all the care staff, support and the catering staff for the very good, well presented food."

Peter

April 2014

"I would like to thank you for the great care and kindness you have given my mum Alma over the past three weeks. Kindness also extended to my mum’s sister Rene. Nothing has been too much trouble and all given with a smile."

Linda

January 2012

"I wanted to write to express my thanks to you all for looking after my Dad Bill. The care he received was exemplary and I know that all the staff at Chypons looked after him very well and made his stay very happy. I think Chypons is an exceptional care home offering a very high level of all round care. Grateful thanks to you all."

Janice

January 2010

"Dear Geoffrey,
I would be very grateful if you could extend my sincere gratitude to all staff for the care and attention that always gave my mother. She always felt safe, warm and secure at Chypons and spoke often of the kindness extended to her by everyone. "

Mary

And many more personalised letters and recommendations.

Complaints

We have a Complaints Procedure which will be fully explained to you on arrival. If the matter has not been resolved with the Management to your satisfaction you can bring the matter to the attention the Care Quality Commission:

Care Quality Commission (CQC)
South West
Citygate, Gallowgate
Newcastle upon Tyne
NE1 4PA
Telephone: 03000 616161
Fax: 03000 616171

Legal Advocacy

Advocates are independent and seek to monitor and safeguard your financial affairs if you need assistance.

Here are some addresses of legal advocates:

Age Concern,
St Clement Street, Truro, Cornwall.
TR1 1EQ
Tel: 01872 264370

Care Aware,
P.O. Box 8, Manchester.
M30 9NY
Tel: 08705 134925

Social Services,
Roscadgill Parc, Heamoor, Penzance, Cornwall.
TR18 3QQ.
Tel: 01736 365714

S.E.A.P. (Support Empower Advocate Promote) Mental health Advicacy,
Dean Street, Liskeard
PL14 4AB
Tel: 0330 440 9003